Terms of Service

1. Who we are and what these terms cover

Hystore is a platform of HY STUDIOS TECNOLOGIA LTDA, registered in Brazil under CNPJ 69.688.115/0001-17 ("Hystore", "we"). These Terms of Service govern the use of the hystore.com.br website, the panel at app.hystore.com.br, the stores hosted on the platform, the launcher, the server plugin and the Discord bot (together, the "Services").

In this document:

• Store owner is the person or company that creates an account in the panel, creates one or more stores and subscribes to a plan.
• Team is whoever the store owner invites to the panel of their store, with the permissions the owner chooses.
• Player or buyer is whoever creates an account in a store, buys in it, or uses its launcher, forum, wiki, tickets or forms.
• Store is the sales website the store owner builds on Hystore, at a *.hystore.com.br address or at their own domain.

By creating your account and checking that you have read and accept these terms and the Privacy Policy, you agree to them. We record the date, the accepted version, the IP address and the browser of the acceptance. Whoever accepts on behalf of a company declares they have the authority to do so.

Players and buyers also use the stores under the terms and privacy policy of each store, which the store owner writes and publishes through the panel.

2. What Hystore offers

Hystore is software as a service to build and run stores for game servers (Minecraft and Hytale) and for digital products. Depending on the plan and the store type, the Services include:

• An online store with ready-made layouts and a page builder, on a Hystore subdomain or on your own domain in the plans that allow it.
• Products, categories, cart, coupons, gifts, goals, store balance (credits) and automatic emails to buyers.
• Payments through the providers the store owner connects with their own account: Mercado Pago, PayPal, Stripe and PicPay.
• Delivery of purchases on the game server through the Hystore plugin, and a rank manager with expiry. The Minecraft plugin is published; other games depend on the availability shown on the website and in the panel.
• Digital products: downloadable files and license keys delivered to the buyer.
• A launcher with the store brand for Windows, macOS, Linux and Android.
• The store Discord bot: account linking, roles, tickets, forms, announcements and news.
• Community: forum, wiki, support tickets and forms.
• Partners: partner coupons with commission calculation.
• Finance: entries, goals, budgets, reports and analysis with artificial intelligence.
• Management: team, roles and permissions, activity log and two-step verification.
• Hyler, the artificial intelligence assistant of the panel and the website.

Each plan has limits (for example on products, servers, team members, storage, launcher builds and finance analyses) and its own modules, shown on the website and in the panel. Free plans may display the Hystore brand on the store.

We may improve, change or remove features. When a change removes something relevant from a paid plan in progress, we notify you beforehand by the account email or in the panel.

3. Account and security

• To create a store owner account you must be over 18 and legally capable, or be represented or assisted by whoever is responsible for you.
• Registration data must be true. We confirm the email with a code before the store is released.
• You are responsible for your password and for everything done with your account. We recommend turning on two-step verification in the panel.
• You are responsible for the actions of the team you invite and for the permissions you give each person.
• If you notice improper use of your account, change your password and let us know at contato@hystore.com.br.

4. Plans, payment and renewal

• Paid plans are charged to a card by Stripe or, for stores in reais, by Asaas, as Hystore offers, on a recurring basis, for the period and at the price shown when subscribing, and the subscription renews automatically until it is cancelled. With Asaas, the card is entered on the payment form in the Hystore panel or on the Asaas payment page, and changing the card through the form does not create a new charge. When Hystore offers it, stores in reais can also pay by Pix, through Woovi: with Automatic Pix, you authorize in your bank app and each cycle is debited automatically, at the authorized amount, until it is cancelled in the bank or in the panel; with regular Pix, each payment covers one period, and the renewal arrives by e-mail.
• A card subscription is a recurring charge. By subscribing, you authorize the plan price to be charged automatically to the card you provide every plan period (every month, on monthly plans), without asking for a new confirmation each time, until you cancel. The first charge is made when you subscribe, and the following ones at the start of each new period. The amount and frequency are shown on screen before payment. To stop the charges, cancel the subscription in the panel, under Plans: the next charge does not happen.
• When a plan offers a free trial, it can be used once per account. Nothing is charged during the trial.
• When you change plans, the change takes effect immediately. If you choose to pay the difference now, Stripe charges the prorated amount right away; if you choose to adjust on the next invoice, there is no prorated charge or refund, and the next invoice comes at the price of the new plan.
• For cards charged by Asaas, we email you 3 days before each charge. If the renewal charge is declined (on the card, or on Automatic Pix after the bank's attempts) or is not confirmed by the end of the period, we email you with the deadline: you have 3 days from the notice to sort it out, or until the end of the period already paid, if it ends later. After the deadline, the store moves to the free plan of the same type, when there is one, or is suspended.
• A suspended store is scheduled for deletion 20 days later, with email reminders 15, 10, 5 and 1 day before. After a refund, the store moves right away to the free plan of the same type, if there is one and it fits all of its limits, or it is suspended and deleted 10 days later, with an email on suspension and 5 and 1 day before. When it moves to the free plan, if that plan does not include a custom domain, the custom domain is turned off and the store stays on its Hystore subdomain. On deletion, the store media files are erased and the store is deactivated. Paying for the plan before then reactivates the store.
• Price changes apply from the next renewal and are announced beforehand by the account email.
• Hystore partner coupon: gives the discount shown at sign up, on the plan payments set in the coupon (for example, the first three) and, unless the coupon says otherwise, only on the first store of each account. After that, the subscription goes back to the full plan price, including on the card, without asking for a new confirmation. On Automatic Pix the coupon only applies when the discount is for every payment, because the amount is fixed in the bank authorization. The coupon cannot be turned into money and may be removed from the store in case of misuse.
• Prices do not include fees charged by your bank or card issuer.

5. Cancellation and refund

You can cancel the subscription at any time in the panel. The refund rules, including the 7-day right of withdrawal, are in the Refund Policy, which is part of these terms.

6. What is up to the store owner

Hystore provides the tool. The store, the sales and the relationship with buyers belong to the store owner. Therefore, it is up to you:

• The products, prices, descriptions, deadlines and delivery of what you sell, buyer support, exchanges and returns, and compliance with consumer protection law in your sales.
• Issuing invoices and paying the taxes on your sales.
• The payment provider account. Sales money goes straight to the store owner account at Mercado Pago, PayPal, Stripe or PicPay. Hystore does not receive, hold or transfer the money from store sales. Fees, disputes and chargebacks are handled between the store owner, the payment provider and the buyer.
• Following the rules of the games and platforms you use, such as the Minecraft end user license agreement and commercial usage guidelines (Mojang and Microsoft), the Hytale rules, the Discord terms and the Google Play and App Store policies for publishing the launcher.
• The content you publish: texts, images, files, digital products, license keys, news, wiki pages and the moderation of the forum, tickets and forms. You declare you hold the rights to this content.
• The terms of use and privacy policy of your store, published through the panel, and the proper handling of your players data (see section 12).
• The commands the plugin runs on your server, the server configuration and the access you give us: payment provider credentials, the Discord bot token and, if used, access to the server authentication database.
• Paying partner commissions. Hystore calculates the commissions; the store owner pays them and records the payment in the panel.
• The store balance (credits). It is a record kept by the store owner store, not money held by Hystore.
• Third-party scripts and widgets you add to the store, such as advertising and analytics pixels. The store shows players a notice to accept or refuse these trackers.

7. Prohibited uses

You may not use the Services to:

• Sell or promote anything illegal, counterfeit, pirated or unlawfully obtained, including third-party accounts, keys and files.
• Scam or deceive buyers, or use someone else payment data.
• Distribute viruses, malware or pages that imitate other websites to steal data.
• Publish content of abuse or exploitation of children and teenagers, hate speech, threats or incitement to violence.
• Infringe third-party rights, such as trademarks, copyright and image rights.
• Attack, overload, probe for vulnerabilities or access without authorization the platform, other stores or other customers data.
• Circumvent plan limits, billing, the anti-bot check or usage limits.
• Resell or sublicense the platform without written authorization, or present yourself as Hystore.
• Launder money, hide the origin of funds or receive payments for other people activities.
• Process players personal data without a legal basis, sell or pass on that data, or send bulk messages nobody asked for.
• Any other illegal activity, or activity that harms in any way Hystore, players, other store owners or third parties, even if it is not on this list.

8. Suspension and termination by Hystore

Any illegal activity, or activity that harms in any way Hystore, players, other store owners or third parties, including the prohibited uses in section 7, may lead to the suspension of features, of the store or of the account and to the cancellation of the store. We may also act in case of fraud, risk to the security of the platform or of third parties, or an order from an authority.

The measure is proportional to how serious and how repeated the conduct is: it may be a warning, the removal of content, the suspension of a feature or of the store and, in serious or repeated cases, the cancellation of the store and of the account.

Except in urgent cases, we notify you beforehand by the account email and explain why. The suspension may be immediate, without prior notice, when there is evidence of a crime, scam or fraud, content of abuse or exploitation of children and teenagers, an attack on the platform, risk to third-party data or a court or authority order.

You may contest the decision at contato@hystore.com.br, with the information you have. We review the case and reply by the same email. If the measure is not justified, we undo it whenever possible.

A cancellation for breach of these terms does not entitle you to a refund of the period already paid, except where the law guarantees it. The store owner is liable, under the law, for the damage caused to Hystore or to third parties by such use.

When there is evidence of a crime, we may keep the records related to the case and report it to the competent authorities. Access records and personal data are only handed to third parties under a court order, or to an administrative authority with legal competence in the case of registration data, as provided by the Brazilian Internet Civil Framework (Law 12,965/2014), and always following the Brazilian General Data Protection Law (Law 13,709/2018).

After the cancellation, the data follows the periods of the Privacy Policy. We keep what the law requires and what is needed to exercise rights in judicial, administrative or arbitration proceedings.

The Hystore team may access a store data when needed for support requested by the store owner, for security, to investigate abuse or to comply with the law. This access is restricted to those who need it.

9. Intellectual property

The platform, code, layouts, launcher, plugin, bot, the Hystore brand and Hyler belong to HY STUDIOS. The plan gives you the right to use the Services while the subscription is active, without transferring ownership.

Your store content remains yours. You authorize us to store, copy, adapt and display this content only as needed to provide the Services, including in backups.

10. Artificial intelligence

Hyler and the finance analysis use artificial intelligence. Answers are generated automatically and may contain errors: check them before acting, especially on money, tax and legal matters. The finance analysis is informative and does not replace an accountant or advisor.

Questions and the context needed to answer them are sent to the artificial intelligence provider described in the Privacy Policy. Do not write passwords, card data or sensitive data in the chat.

11. Availability and support

We work to keep the Services online, but they may stop for maintenance, failures of providers (such as infrastructure providers, payment providers, Discord or game services) or reasons beyond our control. There is no guarantee of uninterrupted operation.

Support is provided by Hyler in the panel and by email at contato@hystore.com.br.

12. Personal data

Personal data is handled according to the Privacy Policy and the Brazilian General Data Protection Law (Law 13.709/2018, LGPD).

For the data of a store players and buyers, the store owner is the controller and Hystore is the processor. In this role, Hystore:

• Processes this data only to provide the Services, according to the settings the store owner makes in the panel.
• Keeps security measures and requires confidentiality from whoever has access.
• Uses the providers listed in the Privacy Policy.
• Helps the store owner answer data subject requests and notifies them of a security incident affecting the store data.
• Deletes or deactivates the data when the store is deleted, keeping only what the law requires.

13. Limitation of liability

To the extent permitted by law, Hystore is not liable for:

• Sales, deliveries, products, support and disputes between the store owner and their buyers.
• Decisions of payment providers, game platforms, Discord, Google Play and the App Store, such as blocks, chargebacks, balance holds or app removals.
• Failures caused by the store owner server configuration, by commands they configured or by third-party services.
• Loss of profits and indirect damages.

When Hystore liability is recognized, it is limited to the amount you paid Hystore in the 12 months before the event, except where the law does not allow this limit, such as in cases of intent or in consumer relationships where it does not apply.

14. Changes to these terms

We may update these terms. The date at the top shows the version in force. Relevant changes are announced by the account email or in the panel before they apply, and we may ask for a new acceptance. If you do not agree, you can cancel the subscription under the Refund Policy.

15. Governing law and jurisdiction

These terms are governed by the laws of Brazil. In consumer relationships, the courts of the consumer domicile apply. In other cases, the courts of the district where HY STUDIOS TECNOLOGIA LTDA is headquartered are chosen.

16. Hystore partner program

Hystore partners are people or companies invited by Hystore to recommend the Services. Each partner gets a link and a coupon, and follows everything in the partner area, in the panel of their own account.

• Whoever comes through the partner link is tracked as their referral for 30 days, and the last link visited wins. A coupon typed at sign up beats the link.
• The commission is the agreed percentage of the amount paid for each plan of the stores that used the coupon, for the agreed period, counted from the first payment.
• Each commission is on hold for the agreed period (30 days, unless another rule applies) and only then becomes available. Refunded payments give no commission; if it was already paid out, the amount comes off the next payout.
• Hystore pays out by Pix, on the available balance, to the key saved in the partner area.
• Using your own coupon, accounts created only to generate commission, payment with the partner own document and other signs of fraud send the commission to review. Hystore may void an improper commission, remove the coupon from a store and end the partnership.
• Hystore may pause or end the partnership and change the rules of new coupons. Once the partnership ends, new payments give no commission; what was already on hold or available follows the rules above.

17. Contact

Questions about these terms: contato@hystore.com.br. HY STUDIOS TECNOLOGIA LTDA, CNPJ 69.688.115/0001-17.