This is a translation for convenience. In case of any difference, the Portuguese version prevails.
1. 7-day withdrawal
If you cancel the subscription in the panel within 7 days of subscribing, we refund the full amount of the last paid charge: by card, to the same card, through Stripe or Asaas; by Pix, to the account that paid, through Woovi (with Automatic Pix this is the first debit, and the authorization is cancelled with it). This period follows the right of withdrawal in article 49 of the Brazilian Consumer Protection Code.
In this case, the plan ends immediately and the store moves to the free plan of the same type, when there is one, or is suspended, following the deadlines in the Terms of Service.
The 7-day refund can be used once per store. If the same store subscribes again, the new subscription is cancelled under the rules in section 3.
By card, how long the amount takes to show on your statement depends on your bank or card issuer; by Pix, it depends on the payer bank.
2. Free trial
Nothing is charged during the free trial. If you cancel before the trial ends, there is no charge.
3. Cancellation after 7 days
- You can cancel at any time in the panel.
- There is no new charge at the next renewal.
- The plan stays active until the end of the period already paid.
- We do not refund a prorated amount of the current period.
4. Changing plans
With Asaas, subscribing to the new plan charges the first period right away, what is left of the paid period becomes days on the new plan, and the old subscription is ended. With Stripe, the change takes effect immediately. If you choose to pay the difference now, Stripe charges the prorated amount right away; if you choose to adjust on the next invoice, there is no prorated charge or refund, and the next invoice comes at the price of the new plan.
5. Wrong or duplicate charges
If you are charged by mistake or twice, write to contato@hystore.com.br with the account email and the charge date. After checking, we refund the amount charged wrongly.
6. Purchases made in stores
The store owner is the seller in the stores, and the payment goes straight to their payment provider account. Therefore, refund requests for purchases in a store are made to the store itself, which decides and refunds through its payment provider, following consumer protection law and the store policy.
When the payment provider reports that a purchase was refunded, the platform marks the order as refunded and undoes what it can: it cancels the delivery the server has not fetched yet, removes access to digital products, cancels the partner commission, takes the credit bought in the order out of the balance and removes the rank days of the purchase.
7. How to request
Cancellation, with or without a refund, is done in the panel, on the store plan page. If you cannot do it, write to contato@hystore.com.br from the account email.